Refund policy

Returns & Refunds

We want you to be happy with your gear. This policy explains what happens if something isn't right. It does not limit your rights under the Australian Consumer Law (ACL).

Cancelling an order

Changed your mind? You can cancel your order free of charge within 5 hours of placing it. Just email us at stokaworld.app@gmail.com with your order number and we'll cancel it and refund you in full.

After 5 hours your order may already be processed and on its way, so we can't guarantee a cancellation. The sections below then apply.

Faulty, damaged or not as described

If your item arrives faulty or damaged, stops working because of a defect, or isn't what we described, you're covered under the Australian Consumer Law. Depending on the problem you can ask for a repair, replacement or refund. For a major failure you can choose a replacement or a refund.

Please contact us at stokaworld.app@gmail.com within a reasonable time with your order number, a short description and a photo of the issue. We'll reply within 2 business days and explain the next steps. If we ask you to send the item back, we cover the return postage for faulty or incorrect items.

Change of mind

Changed your mind after delivery? You can return an item within 5 days of delivery if it is unopened, unused and in its original packaging. Email us at stokaworld.app@gmail.com with your order number before sending anything back, and we'll send you the return instructions.

Return postage is paid by you.
A 10% handling fee is deducted from the refund.
Opened or used items can't be returned for change of mind.
Parcels returned to us because of an incorrect address, or because they weren't collected, are treated as a change of mind return.

This doesn't affect your rights for faulty, damaged or incorrect items, which are covered below at no cost to you. If you're unsure whether something suits your trip, email us before ordering and we'll give you an honest answer.